1 reviews | Active since Jun 2024
Poor service and advise from Builders Constantiaberg
I needed purchase four internal doors and recently visited Builders Constantiaberg. Although the store has many employees I found it most difficult to get assistance from the staff on the floor. They were either busy in conversation or did not work in the department. I eventually got assistance and my carpenter discussed with the sales person that one of the doors was a smaller non standard size. I was advised that Swartland doors were able to custom manufacture the door to size. Based on this I purchased 4 doors and installed them. I returned to the store a couple of days later to order the custom size only find out that Swartland does not manufacture the size I required & trimming the door to size would be problematic. The only option is to buy a completely different door. Can you imagine the eyesore. Had I know this I would not have purchased that design. Now I am stuck with the problem of replacing and reinstalling 4 doors - an added cost I can do without. I find it extremely frustrating that I am stuck with a problem due to poor advise from the salesman. I am angry that nobody cares.
Thank you for bringing this to our attention.
I'm sorry for the service you've received from our store. This is concerning.
I'll escalate this matter for you.
I've sent you an email, please can you reply with a copy of your till slip so that we can address this.
I look forward to your response.
Regards
BB
Thank you for bringing this to our attention.
I'm sorry for the service you've received from our store. This is concerning.
I'll escalate this matter for you.
I've sent you an email, please can you reply with a copy of your till slip so that we can address this.
I look forward to your response.
Regards
BB
Thank you for your prompt response.
I would like to update you on the progress of my complaint. I visited Builders again on Saturday 15 June after receiving an email from the Builders Team (specifically Wandi).
It was completely different shopping experience. The team provided me with advice that resulted in me purchasing doors that could be trimmed to size and even gave me a credit for the previous purchase.
I really appreciate that Builders took the time to listen and improve my shopping experience.
They have certainly retained my loyalty.
Keep on doing this for all your customers and they will never shop elsewhere.
Sincerely,
Ranjini
Thank you for your prompt response.
I would like to update you on the progress of my complaint. I visited Builders again on Saturday 15 June after receiving an email from the Builders Team (specifically Wandi).
It was completely different shopping experience. The team provided me with advice that resulted in me purchasing doors that could be trimmed to size and even gave me a credit for the previous purchase.
I really appreciate that Builders took the time to listen and improve my shopping experience.
They have certainly retained my loyalty.
Keep on doing this for all your customers and they will never shop elsewhere.
Sincerely,
Ranjini
Thank you for contacting us.
Feedback like this helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on.
I'm glad we were able to resolve this for you and turn the situation around.
Please feel free to contact us if you need assistance with anything.
Regards
BB
Thank you for contacting us.
Feedback like this helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on.
I'm glad we were able to resolve this for you and turn the situation around.
Please feel free to contact us if you need assistance with anything.
Regards
BB
