**** poor service all the way through

**** poor service. I saw on their website that they are selling a freezer. I checked on their website that they have stock at the branch for the freezer. The freezer is marked as "Eligible for free delivery" I called the number listed in this very spot on Google to make sure that I can purchase the freezer in store as well and still have it delivered for free and got the confirmation. I drive to the store (with a screenshot of the from their website on paper). I purchased a faulty J**** coupler from another branch and returned it at this store. The lady doing the return told me I can go do my shopping so long while she sorts it out. I grab the other items I needed from a hardware store anyway, which included a cabinet door handle. After locating the door handle I need from the display, and matching the number to the boxes below, the handles in the boxes and display don't line up. After finding an employee he tells me they have no stock. I ask him if I can get the display one, to which I was greeted with "No". Another employee scratches in another box a 2 or so meters away and finds stock there. I then go to the kitchen department. Stood around for around 30minuts next to the freezer with no employee in that department. Two other employees went to call the person, but nobody arrived. Eventually another employee walks past and tells me I can just use the stock code on the printed paper to give to the till operator. Go to the till, but the same till can't ring up other items and the freezer, so one till starts filling in the freezer details while another rings up the other items. The credit from the J**** coupler is now loaded onto the Builders Card (which I did not ask for and would have preferred cash). When trying to load the credit the cashier tells me that she needs the OTP that was sent to my phone, which I left at home. Asking if I can get the credit in cash from the lady doing to the returns, I was greeted with "No". The cashier that was busy loading the freezer had in the meanwhile started helping another client, the literal slowest moving human being on earth. After waiting for her for about 15 minutes, the cashing now starts loading the freezer. The price was not as advertised and she told me that the deal is only from 27/11/2022, despite the indication clearly being "until 27/11/2022". After explaining to her how dates work, she called and supervisor (enter Ilse Williams), which took my paper and ran off. After waiting another 15 minutes she comes back and says the discount has not been loaded and loads it. The cashing then starts filling in my address for delivery, but clearly does not know how the system works, resulting in another 10 minute struggle. After getting the address sorted, she asks me how far away it is, because the system does not do that calc. I give her my best guess, and this determines the price for delivery. I tell her that it should be free delivery, show her the screenshot and tell her I called. She calls the Ilse again, which takes another 10 minutes. Ilse takes the paper again and runs off. After another 15 minutes she comes back and says the free delivery is only for online purchases, (because, you know, R3k in store is different to R3k online). I explain to her that I called in advance and get greeted by "Who did you speak to", like I can remember that. After taking my stuff and storming out I come back to get her name for this review in the light of the importance of names. She tells me she is going to get her supervisor or store manager or something. A Ronnie pitches up and we have the same conversation again. Ronnie suggests we use the terminal in the store to order the freezer online, despite not wanting my card details all over the internet. I, thinking that they can get into my profile with the builders card, agree. Alas, no, they need my username and password, which has not worked in months, despite my best efforts, causing me to have to log in through Google. I give up and go home. I order the freezer on the internet with delivery date of 28/11/2022. The order comes back to me with delivery date 25/11/2022. I get an SMS from the delivery business that order is scheduled for 24/11/2022. I try to call the delivery company twice, with no answer. I send them a mail, which took them the better part of 5 hours to reply on. **** poor service all the way through. Hoping the freezer doesn't pitch up here all battered at this point.