Poor service

I went to builders today, and honestly was treated poorly.

The staff member in your builders/contractors counter at Centurion was so condescending it was unbelievable.

I approached the gentleman and asked for the price of a bag of screed mix. He frantically typed on his computer while still chatting with his colleague next to him and answered how many bags of river sand do you want?

So I reiterated in the event he didn't hear me I was just looking for the price of screed mix, I would need enough for just under 1m squared. One bag should be fine. I emphasized I was looking for screed mix.

He then went on a rant about how this was sand mix and I had to buy 40kg of river sand and then also cement and just kept talking about how he didnt have screed mix and I would have to buy sand and cement separately and that I didnt understand that sand mix was actually what they reffered to as screed mix... half way through I tried to remind him I just wanted the price of the item, even if it was out of stock. I literally need maybe 40kg of total mix. Why would I buy 40kg of just aggregate and then cement extra to go with it. Seemed like a waste?

Too late he just kept going. So i simply said, cool Ill get it from Chamberlains. To which both him and his colleague giggled.

Now usually I get it people can have a bad day. Maybe it got lost in translation. Perhaps I spoke to softly who knows. I thought for a while whether to even say anything about it or write a review about it. It may seem inconsequential, and perhaps I was being sensitive.

However on further reflection, to laugh at customers when they say they going to your competition to purchase good you sell really makes me question why I went there in the first, and how you value your customers.

Popped into Chamberlains, staff were friendly and helped me quicksmart. Even got a store card in less time it took your staff to giggle at me.

I used to always go to builders first for anything. Now ill be going to Chamberlains.