Poor service

Hi Chanice, 

Thank you for sharing your feedback with me. 

I am awfully sorry for the service you've experienced by us. This is certainly not what we want our customers to go through when trying to reach us on the different platforms available. 

Since the lockdown started we have been experience extremely high volumes on all our modes of communication (telephony, online chat services, emails and social media pages) and we try our utmost best to assist all our customers. 

Is there anything I can help you with? If so, please could you provide me with your contact number and email address as I am unable to view your profile and contact details on Hello Peter? 

By selecting the private reply, I will be able to view the details you send me. 

Looking forward to your response. 

Regards, 

Athena