TT
Theodore T
1 reviews | Active since Nov 2014
07 Nov 2025, 17:11
Poor Service
I was sold the wrong item and after complaining I was told to take the item received to Builders warehouse for an exchange, however when I arrived I explained the scenario but I was just handed back my refund and told to go buy with the refund and I again explained to her that what she is doing it's going to cause me to log a complain and she was fine with it
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Replies (1)
Builders Warehouse's replyOfficial
07 Nov 2025, 17:18Hi Theodore,
Thank you for getting in touch with us.
I'm sorry for the service you've received.
Our goal is to provide an effortless and satisfactory shopping experience for all of our customers, and we regret that we did not meet this standard in your instance.
We'll ensure that the necessary steps are taken to better the experience for our customers.
We'll be in touch.
Kind regards,
AO
Thank you for getting in touch with us.
I'm sorry for the service you've received.
Our goal is to provide an effortless and satisfactory shopping experience for all of our customers, and we regret that we did not meet this standard in your instance.
We'll ensure that the necessary steps are taken to better the experience for our customers.
We'll be in touch.
Kind regards,
AO
Builders Warehouse's reply07 Nov 2025, 17:18
Official
Hi Theodore,
Thank you for getting in touch with us.
I'm sorry for the service you've received.
Our goal is to provide an effortless and satisfactory shopping experience for all of our customers, and we regret that we did not meet this standard in your instance.
We'll ensure that the necessary steps are taken to better the experience for our customers.
We'll be in touch.
Kind regards,
AO
Thank you for getting in touch with us.
I'm sorry for the service you've received.
Our goal is to provide an effortless and satisfactory shopping experience for all of our customers, and we regret that we did not meet this standard in your instance.
We'll ensure that the necessary steps are taken to better the experience for our customers.
We'll be in touch.
Kind regards,
AO