Poor Service

I am so disappointed in the service from the constantiaberg branch from the start of my purchase until after receiving the items I've purchased I should have trusted my gut feeling and went somewhere else, so Friday the 5th of may I walk into this store looking for the item I tried purchasing online but due to also no phone calls being answered I decided to go in store upon arrival firstly people were to be looked for and secondly not very helpful as a guy just handed me over saying yes yes speak to him how rude , then my delivery is arranged for the 8th already I had to take off from work to be available for two days the delivery and installation the Tuesday I had to call them to find out about my delivery and time as I could not go anywhere, now it's Tuesday I've been on the phone numerous times trying to find out what's happening about my installation but believe it or not I cannot get through the day is nearly done and again I can't run errands cos builders has their time only worse is no one has even attempted to contacted me to let me know what's happening this is pathetic seriously. I honestly feel like going up and requesting for a refund and taking business somewhere else. I would not refer anyone to this store.