1 reviews | Active since May 2016

13 Jul 2016, 05:38

Poor service

<p>Waiting three days now for a quote! Had a major problem requesting the quote due to their lack of knowledge/experience in what they do. I did numerous follow up calls regarding my request and was repeatedly assured by Jaquet(first salesman I spoke to) that he had emailed quote ...... well I'm still waiting</p>

0
Replies (2)
Builders Warehouse
Builders Warehouse's reply13 Jul 2016, 06:09
Official

Hi Brian

Thank you for your feedback.

I'm sorry you've not received your quote as yet and for the overall service.

This isn't the type of customer service we want you or any of our customer's to experience.

I've escalated this to store management for it to be looked into.

Thanks again for taking the time to contact us.

Kind Regards,

Tristan Kelly

Builders Warehouse
Builders Warehouse's reply13 Jul 2016, 06:12
Official

Hi Brian

Thank you for your feedback.

I'm sorry you've not received your quote as yet and for the overall service.

This isn't the type of customer service we want you or any of our customer's to experience.

I've escalated this to store management for it to be looked into.

Thanks again for taking the time to contact us.

Kind Regards,

Tristan Kelly