JM
Jamilah M
1 reviews | Active since Jul 2019
14 Jul 2019, 18:36
Poor service
Purchased some items online. Store phoned to say they do not have stock and I will have to re-order. When I re-order I will not get my 15% first purchase discount. This did not make sense as it was not my fault that they did not have the geyser. The staff that called from the Ballito branch were rude. I needed those geysers. My order number was , ordered on 2019/07/06.
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Replies (1)
Builders Warehouse's replyOfficial
15 Jul 2019, 08:07Hi Jamilah.
Thank you for your feedback.
I am really sorry to hear about your online experience, this is not the kind of service we ever want any of our customers to receive. You should always receive our best service whether it be from the website or our stores without exception.
I will ensure this matter is resolved and addressed with my team, please note that you will receive a call from me shortly as I may need more information.
Thank you for giving us an opportunity to resolve this, I look forward to speaking with you.
Regards,
Joshua
Thank you for your feedback.
I am really sorry to hear about your online experience, this is not the kind of service we ever want any of our customers to receive. You should always receive our best service whether it be from the website or our stores without exception.
I will ensure this matter is resolved and addressed with my team, please note that you will receive a call from me shortly as I may need more information.
Thank you for giving us an opportunity to resolve this, I look forward to speaking with you.
Regards,
Joshua
Best regards,
Builders Warehouse's reply15 Jul 2019, 08:07
Official
Hi Jamilah.
Thank you for your feedback.
I am really sorry to hear about your online experience, this is not the kind of service we ever want any of our customers to receive. You should always receive our best service whether it be from the website or our stores without exception.
I will ensure this matter is resolved and addressed with my team, please note that you will receive a call from me shortly as I may need more information.
Thank you for giving us an opportunity to resolve this, I look forward to speaking with you.
Regards,
Joshua
Thank you for your feedback.
I am really sorry to hear about your online experience, this is not the kind of service we ever want any of our customers to receive. You should always receive our best service whether it be from the website or our stores without exception.
I will ensure this matter is resolved and addressed with my team, please note that you will receive a call from me shortly as I may need more information.
Thank you for giving us an opportunity to resolve this, I look forward to speaking with you.
Regards,
Joshua
Best regards,