FS
Frans S
1 reviews | Active since Oct 2018
12 Oct 2018, 09:35
Poor Service!
Absolute horrible service, waiting 3 weeks to get feedback on a Ryobi Thickness Planer i want to purchase from Builders warehouse secunda. No feedback, no service, i need to phone and find out what the progress is just to hear that they are waiting for this and that and the story changes every second day. People working there does not want to help anyone or they do not have any answers or even know what you are looking for. You need to guide them on their own website to fami****ise them of your enquiry.
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Builders Warehouse's replyOfficial
12 Oct 2018, 10:10Hi Frans,
Thank you for your feedback.
I'm sorry to hear about the service that you've received from our Secunda store. We take all concerns seriously and can assure you that it will be investigated.
I've sent your information to the store to contact you as soon as possible and I'll follow up to have this resolved for you.
We appreciate your patience in this matter.
Regards,
Ivor
Best regards,
Builders Warehouse's reply12 Oct 2018, 10:10
Official
Hi Frans,
Thank you for your feedback.
I'm sorry to hear about the service that you've received from our Secunda store. We take all concerns seriously and can assure you that it will be investigated.
I've sent your information to the store to contact you as soon as possible and I'll follow up to have this resolved for you.
We appreciate your patience in this matter.
Regards,
Ivor
Best regards,