Poor Service
I placed an order on sunday, paid eft monday, called and confirmed payment, called wednesday to confirm delivery by thursday only to find out friday while could not reach the store telephonically and had to drive 30kms to the store thatmy proof of payment was not even captured. Waisted and incurred cost all week for nothing. I would advise consumers to never make use of builders warehouse george's delivery service
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Builders Warehouse's replyOfficial
15 Sept 2017, 13:07Good Afternoon Shaun,
Thank you for your feedback.
I'm sorry for the experience you've had with our George branch delivery service. This is certainly not the type of service you can expect from any of our stores.
I've escalated this matter for store management to be looked into and corrective measures to be put in place.
Once I have received any feedback I'll be in contact with you.
Have a good day.
Regards,
Natalie Adams
Customer Contact Centre Agent
Best regards,
Builders Warehouse's reply15 Sept 2017, 13:07
Official
Good Afternoon Shaun,
Thank you for your feedback.
I'm sorry for the experience you've had with our George branch delivery service. This is certainly not the type of service you can expect from any of our stores.
I've escalated this matter for store management to be looked into and corrective measures to be put in place.
Once I have received any feedback I'll be in contact with you.
Have a good day.
Regards,
Natalie Adams
Customer Contact Centre Agent
Best regards,