ZS
Z123 S123
1 reviews | Active since Feb 2013
28 Jan 2020, 11:57
Poor Service
I am extremely disgusted at the poor service delivery I received from builders warehouse an experience I will not repeat.
I spent an hour in the store trying to find a product that was available but no one seems to have heard of it. I was literally ask to go from the contractors counter to plumbing to paint and back again. The attitude of staff was pathetic. When I went to customer service and explained my difficulties and distress I was back to the same attitude we’re I was told to go back to plumbing with no effort to further assist me.
I will not be returning builders it’s awful that I had to go through this experience as it was a waste of my time.
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Replies (1)
Builders Warehouse's replyOfficial
28 Jan 2020, 12:30Hi Zurayda,
Thanks for taking my call earlier.
As per our discussion, I will address this with our team, I am sorry for the experience you had with us today. None of our customers should be getting this and I will ensure we improve our service.
Kindly note that I have sent you an email for the product details, I want to further assist you with the item you were looking for. I will remain in contact with you.
Thanks for making us aware of your concerns, we value you as our loyal customer.
Regards,
Josh
Thanks for taking my call earlier.
As per our discussion, I will address this with our team, I am sorry for the experience you had with us today. None of our customers should be getting this and I will ensure we improve our service.
Kindly note that I have sent you an email for the product details, I want to further assist you with the item you were looking for. I will remain in contact with you.
Thanks for making us aware of your concerns, we value you as our loyal customer.
Regards,
Josh
Builders Warehouse's reply28 Jan 2020, 12:30
Official
Hi Zurayda,
Thanks for taking my call earlier.
As per our discussion, I will address this with our team, I am sorry for the experience you had with us today. None of our customers should be getting this and I will ensure we improve our service.
Kindly note that I have sent you an email for the product details, I want to further assist you with the item you were looking for. I will remain in contact with you.
Thanks for making us aware of your concerns, we value you as our loyal customer.
Regards,
Josh
Thanks for taking my call earlier.
As per our discussion, I will address this with our team, I am sorry for the experience you had with us today. None of our customers should be getting this and I will ensure we improve our service.
Kindly note that I have sent you an email for the product details, I want to further assist you with the item you were looking for. I will remain in contact with you.
Thanks for making us aware of your concerns, we value you as our loyal customer.
Regards,
Josh