Poor service

I took a product back to Builders Rivonia and a refund slip was issued. After 7 days my problems started after i wanted to follow up on the refund that did not reflect on my account. I sent emails, phones them and even visit the branch. Every time promises were made that I will receive a phone call but it never happened. The lady at customer service even she cant remember my case although I visited her a few hours ago and handed copies of all the documentation. It seems that nobody really cares. I will think twice before doing business with thisbusiness if this is the service one can expect.