DN
Dimakatso N
1 reviews | Active since Sept 2025
15 Sept 2025, 06:48
Poor Quality Control and not welling to go extra miles to rectify their faults
Bought 7 pallets (3500) of small bricks. Quality was very bad, most of them disintegrated. I went to complain, surprisingly I was not the 1st customer to complain about the quality of the bricks.
I was told to bring the bricks back. Just imagine, I have to spend more money for transport and labour (loading the bricks into the truck). They should have done their quality control before selling, for me it's a loose-loose situation. Since it's their mistake, they should have collected the bricks and replaced them. This is very sad.
Helpful (0)
Replies (3)0
Replies (3)Builders Warehouse's replyOfficial
15 Sept 2025, 08:17Hi Dimakatso Nkosi ,
Thank you for contacting us.
I am so sorry for the quality of bricks you have received and for the inconvenience and loss of funds caused to you>
This is quite concerning to me. I will escalate this as far as I can to have it resolved for you. JF
Regards,
JF
Thank you for contacting us.
I am so sorry for the quality of bricks you have received and for the inconvenience and loss of funds caused to you>
This is quite concerning to me. I will escalate this as far as I can to have it resolved for you. JF
Regards,
JF
Builders Warehouse's reply15 Sept 2025, 08:17
Official
Hi Dimakatso Nkosi ,
Thank you for contacting us.
I am so sorry for the quality of bricks you have received and for the inconvenience and loss of funds caused to you>
This is quite concerning to me. I will escalate this as far as I can to have it resolved for you. JF
Regards,
JF
Thank you for contacting us.
I am so sorry for the quality of bricks you have received and for the inconvenience and loss of funds caused to you>
This is quite concerning to me. I will escalate this as far as I can to have it resolved for you. JF
Regards,
JF
DN
Dimakatso N's updateReviewer Update
19 Sept 2025, 11:05Hi JF
Thank you for your promp response and for escalating the matter. The matter has been resolved.
Much appreciated.
Regards,
Dimakatso
Thank you for your promp response and for escalating the matter. The matter has been resolved.
Much appreciated.
Regards,
Dimakatso
DN
Dimakatso N's update19 Sept 2025, 11:05
Reviewer Update
Hi JF
Thank you for your promp response and for escalating the matter. The matter has been resolved.
Much appreciated.
Regards,
Dimakatso
Thank you for your promp response and for escalating the matter. The matter has been resolved.
Much appreciated.
Regards,
Dimakatso
Builders Warehouse's replyOfficial
19 Sept 2025, 11:07Hi Dimakatso,
I'm happy to hear that and thank you for letting us know.
Have a good weekend.
Regards
KD
I'm happy to hear that and thank you for letting us know.
Have a good weekend.
Regards
KD
Builders Warehouse's reply19 Sept 2025, 11:07
Official
Hi Dimakatso,
I'm happy to hear that and thank you for letting us know.
Have a good weekend.
Regards
KD
I'm happy to hear that and thank you for letting us know.
Have a good weekend.
Regards
KD
