DN
Dimakatso N

1 reviews | Active since Sept 2025

15 Sept 2025, 06:48

Poor Quality Control and not welling to go extra miles to rectify their faults

Bought 7 pallets (3500) of small bricks. Quality was very bad, most of them disintegrated. I went to complain, surprisingly I was not the 1st customer to complain about the quality of the bricks.

I was told to bring the bricks back. Just imagine, I have to spend more money for transport and labour (loading the bricks into the truck). They should have done their quality control before selling, for me it's a loose-loose situation. Since it's their mistake, they should have collected the bricks and replaced them. This is very sad.

0
Replies (3)
Builders Warehouse
Builders Warehouse's reply15 Sept 2025, 08:17
Official
Hi  Dimakatso Nkosi ,

Thank you for contacting us.

I am so sorry for the quality of bricks  you have received and for the inconvenience and loss of funds caused to you>

This is quite concerning to me. I will escalate this as far as I can to have it resolved for you. JF 

Regards,
JF 
DN
Dimakatso N's update19 Sept 2025, 11:05
Reviewer Update
Hi JF

Thank you for your promp response and for escalating the matter. The matter has been resolved.

Much appreciated.

Regards,
Dimakatso
Builders Warehouse
Builders Warehouse's reply19 Sept 2025, 11:07
Official
Hi Dimakatso, 

I'm happy to hear that and thank you for letting us know.

Have a good weekend.

Regards
KD