LM
Lesego M
1 reviews | Active since Jul 2014
07 Dec 2019, 09:42
Poor processing of complaints and lack of feedback
On the 20th August 2019 I wanted to pay my builders warehouse card, that is apparently managed by RCS group. However, because I did not have their banking details, I transferred the funds into a builders warehouse ABSA account number which was on the public recipient. I have been requesting for this refund since September 2019 to date. Every time I call the call center it's a promise after the other. Yesterday I was told by Jamiel that the person who deals with refunds will process it yesterday already.
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Builders Warehouse's replyOfficial
07 Dec 2019, 11:51Hi Lesego,
Thanks for your feedback.
I am really sorry to hear the above, allow me to further assist you.
Furthermore, please feel free to visit www.builders.co.za/builders-store-credit for all information regarding the process and for more FAQs you could view from the link.
I will also contact you shortly to gain more insight into this matter in order to address all your concerns.
Thanks for making us aware of this, I look forward to speaking with you shortly.
Regards,
Josh
Thanks for your feedback.
I am really sorry to hear the above, allow me to further assist you.
Furthermore, please feel free to visit www.builders.co.za/builders-store-credit for all information regarding the process and for more FAQs you could view from the link.
I will also contact you shortly to gain more insight into this matter in order to address all your concerns.
Thanks for making us aware of this, I look forward to speaking with you shortly.
Regards,
Josh
Builders Warehouse's reply07 Dec 2019, 11:51
Official
Hi Lesego,
Thanks for your feedback.
I am really sorry to hear the above, allow me to further assist you.
Furthermore, please feel free to visit www.builders.co.za/builders-store-credit for all information regarding the process and for more FAQs you could view from the link.
I will also contact you shortly to gain more insight into this matter in order to address all your concerns.
Thanks for making us aware of this, I look forward to speaking with you shortly.
Regards,
Josh
Thanks for your feedback.
I am really sorry to hear the above, allow me to further assist you.
Furthermore, please feel free to visit www.builders.co.za/builders-store-credit for all information regarding the process and for more FAQs you could view from the link.
I will also contact you shortly to gain more insight into this matter in order to address all your concerns.
Thanks for making us aware of this, I look forward to speaking with you shortly.
Regards,
Josh