Poor or No customer service

I purchased a UPS online and it was not compatible with my household demand, I was informed that o can go to any Builders to exchange it for an upgrade of what I purchased or for a refund. Upon getting to the store in Gezina the process was on tedious exercise. Being treated as though we don’t matter or Builders doesn’t have our money being informed that the money needs to be transferred to a gift card first and we need to wait, we waited and kept coming back but alas nothing. Managers didn’t want to address us the teller kept calling them but nothing all we kept on hearing was “etlo tseya nako” meaning it will take some time until when? Why is it so easy to purchase it to exchange or get a refund is just impossible and I don’t even want to get to the race card cause the managers run around for white people and we are left unattended.

Both UPS are on special and my query is resolved and the special is over I will get the UPS on special because they are playing delaying tactics