Poor online delivery service

Item: Builders Warehouse
Rating: 1
Author: Sean G

Don't waste your time ordering online - it won't arrive on the date specified and they won't let you know if your order is delayed. I've tried to get information about a delivery 4 times now and 4 times they have told me that they'd get back to me - I have still not heard a word. Very poor service provided - Rather stick to Takealot!

Helpful (0)

Replies (1)

Builders Warehouse's replyOfficial

17 May 2019, 16:13

Hi Sean,

Thank you for taking my call. I appreciate your feedback.

I'm sorry to hear the service you've received was an unpleasant one. This is not the kind of experience we ever want our customers to have. I can definitely understand the sense of frustration you may feel at this time.

Please leave this with me so that this matter can be addressed and a resolution is provided.

Kindly note that I will contact you with feedback.

Regards,

Athena

Builders Warehouse's reply17 May 2019, 16:13

Official