Poor Online and in Store Service

I was really not impress with builders warehouse Cape Gate. I am real estate agent and was mandated by a seller to sell her property as she is in Knysna. I had a contractor give me an quote on work and material. The material price send to seller to pay, which she did on 24 Aug 18 and delivery was supposed to be at my place the Thursday. This never happened as the person at the store never gave this information or the proof of payment to the accounts department for the payment to be allocated to the store. Needless to say the delivery never happened. I went to the store on Friday afternoon, the query could not be resolved due to them to finding the proof of payment and Natalie Louw was on lunch. The seller send all the details through for action and still I could not get the material. The accounts department tried to get hold of head office, but it was late (15:30) and they had left for the day. The attempt to get the standby person took 45min. bearing in mind I have been at the store since 14:30.. For more than a hour the query wasn't sorted. Asked whether they (Anthea Bronze) can call for delivery on Saturday (1 Sept) when they get hold of the standby person. this didnt happen. Call today (Monday 3 Sept) heared by the call centre (Mellisa) after explaining, and she phoning the store, They had my number incorrect. But the funny part is on the quotation is my number and it was email to them and they had it in their hand on Friday when I left. Lairs!! Nevertheless, the first delivery left early this morning and my delivery wasn't on it! Promised by Anthea the second delivery will have the things and they busy with loading. That was 09:34. As I am writing, it's 12:34.