Poor management

On 5/11/2019 I visited Builers in Uitenhage. I was helped by a lady who was running the whole paint dept by herself. I was looking at Dulux Weatherguard and asked her is she could see if there were any available stock in the color Stoneware. She checked and confirmed that there wede 3 available. She asked a manager to send someone who can fetch me the 2 buckets of Dulux. She called someone and asked them to pls see that they get the 2 buckets somewhere at tbe back cause it wasn't on the floor. In the meantime it was getting so busy at the paint section and a lot of people seeking help. Inbetween all this she helped me get other things I needed. Try phoning the people at the back but no answer and told customers that she will return in a jiffy she just needs to help me first. When she returned and ne wainting longer than an hour nobiddy was seeing to the fact that they need to get hold of the paint I needed. When managment arrived her response are "Why didnt she say something sooner". Im sure she would have if she wasn't the only staff member running around and trying to help everyone(who is all getting grumpy). Great help from the staff lady but poor management for letting her have to cope on her own. I left without paint cause now I'm angry. When I phoned back that same lady told me she had my paint and tbat she is sorry for everything. She does niet have to be sorry. Management is the problem.