MW
Margot W
1 reviews | Active since Nov 2014
15 Dec 2018, 17:17
Poor horrid service
Going to builders was always a pleasure but the last 2 days as been a nightmare ,I must admit I lost my cool yesterday with 3 staff members calling the one a f... asshole and he was king enough to call me one as well. Then today the advertising of 2 cupboards I purchased and guess what the ad says nothing about no backboard so I had to pay for that as well,very disappointed in the Tokia branch
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Replies (1)
Builders Warehouse's replyOfficial
18 Dec 2018, 13:51Hi Margot,
I'm sorry you had to experience this type of service and can only imagine the frustration you feeling when treated this way.
We certainly want our customers to have the best experience at all times and having this happen to you is unacceptable.
This matter will be addressed with the relevant parties at store to ensure corrective measures are put in place to better all customer experiences.
We will contact you shortly.
Kind regards,
Athena
I'm sorry you had to experience this type of service and can only imagine the frustration you feeling when treated this way.
We certainly want our customers to have the best experience at all times and having this happen to you is unacceptable.
This matter will be addressed with the relevant parties at store to ensure corrective measures are put in place to better all customer experiences.
We will contact you shortly.
Kind regards,
Athena
Best regards,
Builders Warehouse's reply18 Dec 2018, 13:51
Official
Hi Margot,
I'm sorry you had to experience this type of service and can only imagine the frustration you feeling when treated this way.
We certainly want our customers to have the best experience at all times and having this happen to you is unacceptable.
This matter will be addressed with the relevant parties at store to ensure corrective measures are put in place to better all customer experiences.
We will contact you shortly.
Kind regards,
Athena
I'm sorry you had to experience this type of service and can only imagine the frustration you feeling when treated this way.
We certainly want our customers to have the best experience at all times and having this happen to you is unacceptable.
This matter will be addressed with the relevant parties at store to ensure corrective measures are put in place to better all customer experiences.
We will contact you shortly.
Kind regards,
Athena
Best regards,