Poor delivery and service
<p>I ordered a built-in cupboard. The process in-store was smooth. But when it came to delivery, they ended up delivery 2x of the same parts, so we ended up with half a cupboard. So I called head office and after awhile they assured me they rest of the items will be delivered. When we received the goods the wrong item was delivered again. I have tried calling the branch and head office. But all efforts have just lead to an automatic voice prompt.</p> <p>They are trying to be like IKEA, sadly they won't get there due to bad supply chains and lack of properly trained staff.</p> <p> </p> <p>So I'm still waiting to get this sorted out, my last resort is to go to the store and ask for a refund.</p>
Hi Ryan
Thank you for your feedback.
I'm sorry to hear about your experience.
This isn't the type of customer service we want you to receive.
I've escalated this to store management for it to be looked into and for corrective measures to be put in place.
Thanks again for taking the time to contact us and I apologise for the inconvenience caused.
Kind Regards,
Tristan Kelly
Builders Customer Service Agent
Hi Ryan
Thank you for your feedback.
I'm sorry to hear about your experience.
This isn't the type of customer service we want you to receive.
I've escalated this to store management for it to be looked into and for corrective measures to be put in place.
Thanks again for taking the time to contact us and I apologise for the inconvenience caused.
Kind Regards,
Tristan Kelly
Builders Customer Service Agent
Hi Tristan
Thanks for your effort, I nice man named Muhammed called me and assure the items would be delivered.
Then the driver phoned saying he would deliver yesterday. He doesn't sound like he understands what or where to deliver. I tried giving him my address clearly. So I am back to the beginning of the story again, no items delivered.
Unfortunately, I find myself back to the beginning of the story, no items delivered, and no inclination of when or if they will ever be delivered.
Hi Tristan
Thanks for your effort, I nice man named Muhammed called me and assure the items would be delivered.
Then the driver phoned saying he would deliver yesterday. He doesn't sound like he understands what or where to deliver. I tried giving him my address clearly. So I am back to the beginning of the story again, no items delivered.
Unfortunately, I find myself back to the beginning of the story, no items delivered, and no inclination of when or if they will ever be delivered.