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nndwammbi M

1 reviews | Active since Nov 2011

20 Aug 2020, 08:40

Poor customer service

This store does not care of customers.

I went to the one at revonia last week, I went to buy 4 drums of paint. I had to push those paints myself on a troley that i was unable to control..... they just watched and laughed

I went to Sebokeng Store on Sunday. 1 Teller was working..... we stood on the Q i personally stood for an hour during the Corona crisis..... the best you could do is to assist the customers as quick as possible.

Yesterday i went to Sebokeng again..... i had to walk out with out finding things i needed. Some things one can find easily, but no prices on shelves and worse part is that there are no people to assist on the isle. You will look for assistance until you decide to walk out of the store but to find them all seated in the front...... i found 3 of them having discussions on posts seen on facebook while us customers are struggling in the store

Please get your People to assist customers, Lets start seen employees in isle assisting please..... lets be reminded that we are paying customers.

0
Replies (3)
Builders Warehouse
Builders Warehouse's reply20 Aug 2020, 13:13
Official
Hi  Nndwammbi,

Thanks for your feedback.

I'm sorry to hear the above, not the kind of experience we want any of our customers to have. We always strive to give great service, hearing the above is a concern and needs to be addressed.

Please send us the following on a private reply and we'll be more than happy to address it immediately:

- Full name
- Contact number
- Email address

Thanks for making us aware of your concerns, looking forward to your private reply.

Regards,
Joshua
nM
nndwammbi M's update22 Aug 2020, 10:37
Reviewer Update
Am being insulted at your store in sebokeng by your staff. Your service is nonsense. Sebokeng builders
nM
nndwammbi M's update22 Aug 2020, 11:08
Reviewer Update
I went to sebokeng store, as usual there were no people to assist. A customer has to be stranded and frustrated first. We had a chat with a friend about your service and then one of your employees was listening and she decided to be part of conversation then insults followed after and she indicated that she couldn't care of what a customer thinks and i may go report her were ever i feel like reporting. The manager was there and was listening.

I spoke to the manager about her service and the employees attitude towards the conversation she interfered in and the manager is defending the store. The manager indicated that she was not willing to have her people on isle to assist however each customer to come to front desk if they require assistance.

I then asked, how we to know we must be at front desk and she said she will tell security to tell each customer.

Your service is nonsense and i really offended and from roday going frward i will identify another store where i will be valued as a customer.

Thank you