poor customer service.

Dear Customer Service Team,

I am writing to express my extreme dissatisfaction with the repair services provided by the team at Builders Express Cresta regarding my Trimtec trimmer. Despite multiple attempts at repair, the device remains faulty, and I have encountered significant issues throughout this process. • I purchased the device on 23 November. The system/sales staff captured my details incorrectly and I did not receive the invoice. • Initial Repair (2nd December 2023): The handle of the trimmer was not securely attached, causing it to come loose during use. I returned the device on 2nd December 2023 for repairs. • First Repair Outcome: Despite the repair, the trimmer handle remained loose. I drove home with the device, only to find that it still did not work properly. • Second Repair (3rd January 2024): I returned the trimmer for a second repair. Unfortunately, the same issue persisted. At this point, I requested a refund, but my request was denied. • Third Repair (15th February 2024): To my dismay, after spending an hour at the store, I received someone else’s device after the third repair. Furthermore, this replacement trimmer also had a defect in the handle. Despite these ongoing problems, I am once again being denied a refund. • Consumer Protection Act: It is my right as a consumer to receive a product that meets reasonable quality standards. Builders Express Cresta’s refusal to honor the Consumer Protection Act is unacceptable. I am frustrated and disappointed by the lack of resolution and understanding from your team. I kindly request immediate attention to this matter. I expect a full refund or a replacement trimmer that functions properly.

Please address this issue promptly, as I believe it is essential to uphold customer trust and satisfaction. Please can you compensate me for parking and driving to the store the 4 times as well as refunding me for the faulty device,

Thank you for your attention to this matter.

Sincerely, Hiresh