Poor customer service by Builders Warehouse

Item: Builders Warehouse
Rating: 1
Author: Marcia Z

Can builders refund me for this order!!! b*** Builders decided to cancel this order without even the decency of informing me!

Please return my money! You have poor customer service! You also don't reply to your customers.

Helpful (0)

Replies (3)

Builders Warehouse's replyOfficial

21 Jul 2020, 11:27

Hi Marcia

I'm sorry that your order was cancelled without you knowing.

I can definitely understand your concerns. Please can you private message me your order number so that I can follow up on this for you?

Kind Regards
Kurt

Builders Warehouse's reply21 Jul 2020, 11:27

Official

Builders Warehouse's replyOfficial

21 Jul 2020, 14:03

Hi Marcia

Thank you for the above.

I will follow up and keep you posted.

Regards
Kurt

Builders Warehouse's reply21 Jul 2020, 14:03

Official

Hi Marcia

Thank you for the above.

I will follow up and keep you posted.

Regards
Kurt

Builders Warehouse's replyOfficial

21 Jul 2020, 14:14

Hi Marcia

I've checked you account and can confirm that you have been refunded. The funds are on your Builders profile and you can collect the cash from any Builders store. Take along with you your order number when visiting.

Kind Regards
Kurt

Builders Warehouse's reply21 Jul 2020, 14:14

Official