Poor customer service.

Returned a Ryobi chainsaw as it was faulty on 2nd July 2024. It was supposed to go for assessment on the Thursday of the 4th July according to the supervisor Sheena. We went there again after 2 weeks. Sheena told us there is a backlog at the repairs she will phone us when the chainsaw comes back. Today on the 30th of July we went to enquire and was assisted by Noma. She phoned Ryobi. Charlie that does the repairs said that he sent a quotation for repairs a while ago to Sheena and was sending the chainsaw back to the store because there was no response from the store. Sheena never did a follow up. I now have to deal with the repairs myself and phone Ryobi in the morning to get a invoice for payment.