Poor customer service at South gate builders

I would like to formally raise a complaint regarding the poor customer service I experienced at Builders Southgate on 07 January 2026, at the customer service desk.

While I was being assisted, I observed the conduct of two customer service desk employees, Zodwa and Sbongile Mokoena, which I found to be unprofessional and unacceptable.

An elderly gentleman approached the desk, greeted Ms Sbongile Mokoena politely, and requested a calendar, as it is the beginning of the year. She ignored him completely and appeared irritated and disinterested. Only after the gentleman questioned why she was not responding did the situation escalate, leading him to request to speak to a manager. It was also evident that her attitude was not limited to him alone.

In addition, I witnessed poor treatment toward an RCS promotional agent who was assisting me with a process update. The agent attempted to make a call to push the process forward, which is necessary for such requests. However, the staff members refused and instructed the agent to wait for their internal system to update, despite the fact that making a call is part of the required process to move the request forward.

The overall attitude displayed was dismissive, unhelpful, and lacked basic customer service standards. This experience was disappointing and not in line with what one would expect from Builders as a reputable retailer.

I trust that this matter will be investigated and addressed accordingly to prevent similar experiences for other customers in the future.