NK
NELLY K
1 reviews | Active since Aug 2019
03 Nov 2019, 15:41
POOR CUSTOMER SERVICE AT BUILDERS WAREHOUSE KEMPTON PARK
I went to a builders warehouse at Kempton Park, Festival Town Square. As I was about to pay for the goods I took, my debit card declined. I attempted to pay again thinking I have entered an incorrect Pin number, it declined again, by the way, the Cashier who assisted me kept on laughing until I reduced the goods whilst laughing hysterically and sarcastically in front of other customers. My dignity was shattered and I couldn't belive that I am subjected to this type of customer service. I am still traumatised to date. By the way I had forgotten the Card that had money.
The Cashier's name is Maggie Molepo on till number: 0016, date 03 November 2019, Time: 14h56.
Helpful (0)
Replies (1)0
Replies (1)Builders Warehouse's replyOfficial
03 Nov 2019, 15:57Hi Nelly,
Thanks for your feedback.
I am really sorry to hear the above, this is not the kind of service we would want any of our customers to experience. Allow us to address this with our colleague in store, we'll ensure that this doesn't happen again going forward.
Please note that you will receive a call from me with the feedback.
Regards,
Josh
Thanks for your feedback.
I am really sorry to hear the above, this is not the kind of service we would want any of our customers to experience. Allow us to address this with our colleague in store, we'll ensure that this doesn't happen again going forward.
Please note that you will receive a call from me with the feedback.
Regards,
Josh
Builders Warehouse's reply03 Nov 2019, 15:57
Official
Hi Nelly,
Thanks for your feedback.
I am really sorry to hear the above, this is not the kind of service we would want any of our customers to experience. Allow us to address this with our colleague in store, we'll ensure that this doesn't happen again going forward.
Please note that you will receive a call from me with the feedback.
Regards,
Josh
Thanks for your feedback.
I am really sorry to hear the above, this is not the kind of service we would want any of our customers to experience. Allow us to address this with our colleague in store, we'll ensure that this doesn't happen again going forward.
Please note that you will receive a call from me with the feedback.
Regards,
Josh
