WI
Wasataw I
1 reviews | Active since Apr 2018
19 May 2020, 15:52
Poor customer service
Trying to get basic service from the Cape Town store is a nightmare , on the telephone you are put on hold a few times , on the online chat it appears the staff chatting do not know what they are doing .
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Replies (1)
Builders Warehouse's replyOfficial
19 May 2020, 16:14Hi Wasataw,
Thank you for sharing your experience with me.
I am sorry that this is the type of service you've received by us.
It should never be basic and I certainly don't want this to be a nightmare for you. It needs to be effortless and efficient at all times.
This is concerning to me and needs to be addressed so that we can better the experience for you.
Please note that we will be in touch with you.
Regards,
Athena
Regards,
Athena
Builders Warehouse's reply19 May 2020, 16:14
Official
Hi Wasataw,
Thank you for sharing your experience with me.
I am sorry that this is the type of service you've received by us.
It should never be basic and I certainly don't want this to be a nightmare for you. It needs to be effortless and efficient at all times.
This is concerning to me and needs to be addressed so that we can better the experience for you.
Please note that we will be in touch with you.
Regards,
Athena
Regards,
Athena