1 reviews | Active since Dec 2016
Poor customer service
Went to Builders Warehouse Cape Gate to buy a Black & Decker random orbital sander. What poor customer service from the floor manager. First of all a nice lady tried to help me when the only one left was a display one. She said I could purchase it and tried to find the box with the dust bag that came with it. She didn't get much help from her colleague. I then asked for the Manager who after phoning him twice and after a long wait eventually. Came. Then told me I can buy it without the bag for the same price. Told me the agent took the box and bag away.l and can't give me any discount. He must think I am stupid. A pensioner can get 10% discount!! He didn't even make the effort to try and find the box and dust bag or another store. No wonder stores close down when the Floor Manager is not prepared to go the extra mile.
Thanks for your feedback.
I'm very sorry to hear the above, none of our customers deserve this sort of experience. We always strive to give great service, this is concerning and needs to be addressed.
Please send me the following details on a private message and I'll make sure we following this up immediately:
- Your Full Name
- Your email address
- Your Contact numbers
- Barcode or article number
Thanks for making us aware of your concern, looking forward to your private reply.
Regards,
Joshua
Thanks for your feedback.
I'm very sorry to hear the above, none of our customers deserve this sort of experience. We always strive to give great service, this is concerning and needs to be addressed.
Please send me the following details on a private message and I'll make sure we following this up immediately:
- Your Full Name
- Your email address
- Your Contact numbers
- Barcode or article number
Thanks for making us aware of your concern, looking forward to your private reply.
Regards,
Joshua