ZB
Ziyaad B
1 reviews | Active since Jun 2011
10 Dec 2018, 12:07
Poor customer service
So I bought a Stanley grinder unfortunately they did not have any left so I took the demo model was dirty etc... But took it was told I wouldn't have any issues and it has a 2 year guarantee... Waited about 20 Min for them to find the box and parts etc.. only to have issues from the first day... Tried emailing got a call today in the morning was told they would exchange or refund I'm here now and they refuse to because some part is broken now I know I didnt drop it or damage it but I must wait while they call the supplier etc... Don't ever buy demo units especially when they can't find the parts for it
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Replies (2)ZB
Ziyaad B's updateReviewer Update
10 Dec 2018, 12:13Finally after phoning the supplier they will refund
ZB
Ziyaad B's update10 Dec 2018, 12:13
Reviewer Update
Finally after phoning the supplier they will refund
Builders Warehouse's replyOfficial
10 Dec 2018, 13:59Hi Ziyaad,
Thank you for your feedback.
I'm sorry to hear about your experience with your Stanley grinder. This is certainly not the type of service we'd like you to have and can assure you that your concerns will be investigated.
Thank you for bringing your concern to our attention. I'll be addressing the matter with the relevant department.
I'll be in contact with you as soon as I have feedback.
We appreciate your patience in this matter.
Regards,
Ivor
Thank you for your feedback.
I'm sorry to hear about your experience with your Stanley grinder. This is certainly not the type of service we'd like you to have and can assure you that your concerns will be investigated.
Thank you for bringing your concern to our attention. I'll be addressing the matter with the relevant department.
I'll be in contact with you as soon as I have feedback.
We appreciate your patience in this matter.
Regards,
Ivor
Best regards,
Builders Warehouse's reply10 Dec 2018, 13:59
Official
Hi Ziyaad,
Thank you for your feedback.
I'm sorry to hear about your experience with your Stanley grinder. This is certainly not the type of service we'd like you to have and can assure you that your concerns will be investigated.
Thank you for bringing your concern to our attention. I'll be addressing the matter with the relevant department.
I'll be in contact with you as soon as I have feedback.
We appreciate your patience in this matter.
Regards,
Ivor
Thank you for your feedback.
I'm sorry to hear about your experience with your Stanley grinder. This is certainly not the type of service we'd like you to have and can assure you that your concerns will be investigated.
Thank you for bringing your concern to our attention. I'll be addressing the matter with the relevant department.
I'll be in contact with you as soon as I have feedback.
We appreciate your patience in this matter.
Regards,
Ivor
Best regards,