poor customer service

On the 25/06/2020 i made payment for a heater 14 finn delongi heater which was on special, i bought it online with a discount as i was a first time buyer,spoke to ashleigh merino , and again to michaela bennet both ladies very very helpful, proof of payment was sent and was happy with service.there after i received a call from kempton park branch and was told that they were out of stock, still was not a issue for me.its been more than 2 weeks and running that i have not received any feedback regarding the heater.... winter is almost over. i want some sort of feedback so that i know that my order has not been forgotten its common courtesy.and also i no longer need it at kempton park as i no longer have a job there.please get back to me. its sad that i have to revert to a forum like this just to get what i want as a consumer.