Poor customer service

<p>During November 2016, i procured a **** eater from the Vanderbiljpark Builders Warehouse. Two weeks ago, this unit failed completely and i took it back to them as it still fell within the two year warranty. Unfortunately i had lost my slip but i had a bank receipt showing proof and date of payment to Builders. When i presented the item (including the bank receipt and original packing) to the returns department, they said they cant take it back without the original slip as they can't track the order. </p> <p> </p> <p>I found it strange that such a large store cant track an order if you give them the date, time and amount of a transaction. To avoid any conflict i left the store and went online to their returns policy. The returns policy indicated that i didin't require a slip to facilitate a return. To ensure i didnt get a repeat at the store, i contacted the Builders warehouse customer service on how to proceed but to date, i have not received any response.</p> <p> </p> <p>To date my experience with Builders warehouse has been great but this recent service is truely substandard.</p>