Poor customer returns service at Builders Warehouse Midrand

I bought a Ryobi brush cutter from Builders warehouse in Midrand. When used I discovered that it had an issue leaking fuel between the carburetor and the head. I took it in for repairs to Builders warehouse Midrand on 13/11/2022 as it was still under warranty. To my surprise, it was only sent in for repairs a week after taking it in and I only got the notification to collect it on 28/11/2022. Upon collection, there was a part missing from the machine that I know for a fact was on the machine when I had dropped it off (I took a photo of it before leaving it with returns) They apologised and advised that they would get the missing part returned the next day its now 2/12/2022 and I haven't been able to get ahold of the returns department after trying to call several times in the last 4 days. With all the rain we have had and not having a machine for the last 3 weeks my grass has grown long and untidy. I'll definitely think twice before purchasing anything major at Builders Midrand again given the poor service.