POOR CUSTOMBER SERVICE

**Extremely Disappointed With Builders Warehouse – Paid in Full, No Delivery**

I placed and paid for an order with Builders Warehouse on **27 August 2026**, and to date I have still not received my order.

What makes this situation even more frustrating is the complete lack of proper communication and customer service from Builders.

I have sent **numerous emails** to the customer care team trying to establish what is happening with my order, with no meaningful resolution. I also updated the delivery contact number to **Wendy’s number**, and this information is clearly reflected on the order details.

I was later told that there had apparently been difficulty contacting me. This explanation does not make sense. If Builders could not reach the delivery contact telephonically, **why was I not contacted by email**, particularly when my email address is linked to the order and I had already been emailing customer service asking about the delivery?

The most concerning part is that **Builders has had my money since 27 August, yet I am the one who has continuously had to chase them for an order that they accepted and were paid to fulfil.**

There has been no proactive communication explaining the delay, no proper delivery update, and no satisfactory resolution despite my repeated attempts to contact the company.

This is extremely poor customer service from a company of this size.

At this stage, I am requesting that Builders Warehouse urgently:

1. Confirm exactly where my order is; 2. Provide a firm delivery date and ensure that the order is delivered without further delay; and 3. Explain why my numerous attempts to resolve this through customer service have not resulted in any meaningful action.

I should not have to continuously chase a major retailer to deliver goods that have already been **paid for in full**.

I am posting this publicly because my attempts to resolve the matter directly with Builders Warehouse have so far been unsuccessful.