Poor Costomer care and Service

2. 0m gum x 4 gum poles 1.5 m x 2 lantels 1.8 m x 1 lantels

I ordered 2 500 roof tiles online and paid with EFT. On the day of collection Mafing Builders Warehouse did not have enough tiles. This is regardless of on line payment 14 days prior the date of collection with guarantee that 2 500 roof tiles will be ordered for me . Once more I placed an order at the brach for another 7 days. On the day of collection I was told the type of roof tiles I wanted has been discontinued even though is still advertised and on special on Builders Warehouse website.

I then requested refund of R17 000.00 on my online account paid through EFT. I comp**** to all required supporting documents (ID copy, proof of account and sign requesting form). I was told I will be refunded after 14 days, contrary to what is published at their website regarding online EFT terms and condition.

I then called Call Centre I was told only brach can assist me. I then called brach requesting to speak to Mafikeng Builders Warehouse Manager wanting to find out progress of my refund and no straight answers could be provided. I again Yesterday made a called at 9h00 was told she will respond to me at 18h00, told her is late as I have to use that money urgently. I called again at 17h56, this time I was told email was send (story has changed from finding out through telephone call to email) to a person handling my claim and brach is waiting for respond and she will call me the following day at 8h00. As I speak all my calls were never returned. What frastrate me is that with Mafikeng Builders Warehouse is business as usual and when you call you are bashed off as if you are of no value. I have already spend close R60 000, on this brach and I feel is time I consider taking my business else where.