Poor account service

This is the email my husband also send to Builders Warehouse/ RCS.

Let me start by expressing my utter DISGUST in the unprofessional manner in which you treat your customers! I cannot believe that after almost a month my payment is STILL not allocated to my account DESPITE numerous emails,phone calls and visit to the Builders Warehouse store.I can say with cer*****y you are on par with G@3E STORES,maybe slightly worse.

Today it is the 22nd of March but the payment does not reflect on my statement,is it really this difficult?I sent this proof of payment to you about 3 times,which were acknowledged by your representative I spoke to when I went to Builders Warehouse this morning(check your phone records)Where I was made to look like a fool because of your gross incompetence

According to him there is a backlog of payments not allocated,BUT it did not stop you from phoning me,sending me sms"s AND handing me over to lawyers?AND PLEASE DO NOT PATRONIZE ME BY SAYING IT IS BECAUSE OF THE CORONA VIRUS,it can not take almost a month to allocate a payment.Do you know what would happen to me if I did not perform my duties at work for almost a month? I WOULD BE FIRED!!!!!

So I beg of you,get a competent person to rectify my account,and then a phone call or email with an apology,I think 2 days should be enough time