SA
Steven A
1 reviews | Active since Jun 2018
15 Mar 2025, 08:20
Playing the blame game for poor quality
Last week I posted how disappointed I was with BUILDERS WAREHOUSE regarding my pair of safety boots I bought 6 months ago from them. About 4 hours later I got a request from BUILDERS WAREHOUSE to fill in a form with my details so that someone can get back to me regarding my complaint. I did that twice just to make sure. It is now 4 days later and nobody has tried to make contact with me. So yes BUILDERS WAREHOUSE BRANDED safety shoes is indeed poor quality and workmanship and it looks to be the same for their customer service.....
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Builders Warehouse's replyOfficial
15 Mar 2025, 08:33Hi Steven,
Thank you for bringing this to our attention. I am sorry for the level of service you've received and that this was your experience.
I will escalate the matter, and our team will be in touch.
Regards,
SR
Thank you for bringing this to our attention. I am sorry for the level of service you've received and that this was your experience.
I will escalate the matter, and our team will be in touch.
Regards,
SR
Builders Warehouse's reply15 Mar 2025, 08:33
Official
Hi Steven,
Thank you for bringing this to our attention. I am sorry for the level of service you've received and that this was your experience.
I will escalate the matter, and our team will be in touch.
Regards,
SR
Thank you for bringing this to our attention. I am sorry for the level of service you've received and that this was your experience.
I will escalate the matter, and our team will be in touch.
Regards,
SR