Phoned to confirm stock - No stock.

Phoned to confirm stock availability. Builders phone support confirmed they have 8 of the items in stock at Somerset West branch. I just drove 40 mins to get to Builders in Somerset West, only to be told they do not have stock. Now I have to drive home 40 mins again. Not acceptable. Phoned support to complain. No offer to resolve the problem, simple “I’m sorry”