1 reviews | Active since Oct 2013
phone manners on 0%
<p>Today the 1st sep 2016 at around 14:30 I called the Builders Express in Raslouw. I specifically wanted to speak the HOD sales but the lady who answered the phone Constance Mokoena gave me unreasonable excuses and then hang up the fone. I made the second call, she still picked up but 1s again I wasn't put thru to the department required. Please bare in mind m a client, using my own airtime <br />Am a regular client at that business and I normally wanna deal with someone am fami**** with but seems like this constance has her own issues cause this was definitely not the first time she gives me unacceptable phone manners, she's either gonna hang up or simply be rude. I don't understand how this person works on the switch bored yet has 0 manners for clients whatsoever. M disgusted with the additude given to me by this lady</p>
Hi Tsegofatso,
Thank you kindly for taking the time and reporting your poor shopping experience you encountered at our Raslouw store.
Firstly I want to apologise for the poor service that was rendered to you by our staff member and re-assure you that we at Builders do not tolerate this behaviour.
With regards to our conversation, I have escalated your feedback into the Branch managers attention so that he can set corrective measures in place.
Have a great day further.
Regards,
Xoliswa Mkwananzi
Hi Tsegofatso,
Thank you kindly for taking the time and reporting your poor shopping experience you encountered at our Raslouw store.
Firstly I want to apologise for the poor service that was rendered to you by our staff member and re-assure you that we at Builders do not tolerate this behaviour.
With regards to our conversation, I have escalated your feedback into the Branch managers attention so that he can set corrective measures in place.
Have a great day further.
Regards,
Xoliswa Mkwananzi