SL
Stuart L
1 reviews | Active since Mar 2010
21 Nov 2024, 09:17
Personal information leak
Beware: I have recently been ****med via my Builders Warehouse card. It turns out that this is a credit card not only for Builders Warehouse but also for other shops, like Dischem. The ****mers are getting your personal information from Builders or RCS who leak it to ************ actors. From my experience, they are given your card number, your cellphone number, the fact that you have a Builders card and obviously your name. These actors phone you up and tell you that your account has been subject to a *****ulent transaction and low and behold, before you know it, you will be paying R40000 off like I will be shortly. One has to ask oneself why with the POPIA act in place are these companies not taking more care of our personal data? My card is now in multiple pieces, and I vow never to use Builder or RCS ever again. Also, when they realize that the data has been leaked, why don't they make their clients aware of it? Of course, why should they care, they get paid anyway!
Helpful (0)
Replies (6)0
Replies (6)
Builders Warehouse's replyOfficial
21 Nov 2024, 09:26Hi Stuart,
Thank you for bringing this to my attention.
I'm sorry for the experience you've had and the service you received.
I will have this matter escalated for you and I will keep you updated.
Kind Regards
SM.
Thank you for bringing this to my attention.
I'm sorry for the experience you've had and the service you received.
I will have this matter escalated for you and I will keep you updated.
Kind Regards
SM.
Builders Warehouse's reply21 Nov 2024, 09:26
Official
Hi Stuart,
Thank you for bringing this to my attention.
I'm sorry for the experience you've had and the service you received.
I will have this matter escalated for you and I will keep you updated.
Kind Regards
SM.
Thank you for bringing this to my attention.
I'm sorry for the experience you've had and the service you received.
I will have this matter escalated for you and I will keep you updated.
Kind Regards
SM.
SL
Stuart L's updateReviewer Update
17 Dec 2024, 09:42 So, I have contacted RCS and the only way for someone to get a cash advance on this store card it to either log on to my Builders App (i'm the only one with the password) or to contact RCS direct, provide all my details and they will consider it. Please tell me how it is conceivably possible for someone to have successfully done this. I have tried this approach myself without success. As I mentioned earlier, this is an RCS inside job!!!
SL
Stuart L's update17 Dec 2024, 09:42
Reviewer Update
So, I have contacted RCS and the only way for someone to get a cash advance on this store card it to either log on to my Builders App (i'm the only one with the password) or to contact RCS direct, provide all my details and they will consider it. Please tell me how it is conceivably possible for someone to have successfully done this. I have tried this approach myself without success. As I mentioned earlier, this is an RCS inside job!!!
SL
Stuart L's updateReviewer Update
17 Dec 2024, 09:44So, either someone with all my details contacted RCS or the Builder App is so insecure that someone hacked it. Go figure. And this is supposed to be a financial institution?
SL
Stuart L's update17 Dec 2024, 09:44
Reviewer Update
So, either someone with all my details contacted RCS or the Builder App is so insecure that someone hacked it. Go figure. And this is supposed to be a financial institution?
Builders Warehouse's replyOfficial
18 Dec 2024, 15:24Hi Stuart,
Apologies for the delayed response.
Please note as previously mentioned this matter needs to be handled by RCS, as we do not have access to that information and systems.
Kind Regards
SM.
Apologies for the delayed response.
Please note as previously mentioned this matter needs to be handled by RCS, as we do not have access to that information and systems.
Kind Regards
SM.
Builders Warehouse's reply18 Dec 2024, 15:24
Official
Hi Stuart,
Apologies for the delayed response.
Please note as previously mentioned this matter needs to be handled by RCS, as we do not have access to that information and systems.
Kind Regards
SM.
Apologies for the delayed response.
Please note as previously mentioned this matter needs to be handled by RCS, as we do not have access to that information and systems.
Kind Regards
SM.
SL
Stuart L's updateReviewer Update
04 Dec 2025, 14:05Here we go again. This bunch of idiots at RCS did not cancel this Builders Warehouse card and now the next *****ster is withdrawing money from it a year later. It's time their CEO and Builders Warehouse CEO spends some time in jail for dishing out client private information. This is the two most ************* companies on the planet!!!
Having spoken to a second person, he claims that the card is in a locked state and the transaction can't go through. It seems this useless company does not know how to cancel a credit card!!!
Having spoken to a second person, he claims that the card is in a locked state and the transaction can't go through. It seems this useless company does not know how to cancel a credit card!!!
SL
Stuart L's update04 Dec 2025, 14:05
Reviewer Update
Here we go again. This bunch of idiots at RCS did not cancel this Builders Warehouse card and now the next *****ster is withdrawing money from it a year later. It's time their CEO and Builders Warehouse CEO spends some time in jail for dishing out client private information. This is the two most ************* companies on the planet!!!
Having spoken to a second person, he claims that the card is in a locked state and the transaction can't go through. It seems this useless company does not know how to cancel a credit card!!!
Having spoken to a second person, he claims that the card is in a locked state and the transaction can't go through. It seems this useless company does not know how to cancel a credit card!!!
Builders Warehouse's replyOfficial
04 Dec 2025, 14:24Hi Stuart,
Thank you for getting in touch with us.
I'm sorry for the service you've experienced.
Our credit card is managed by RCS. You can contact RCS directly using the following methods:
• Call ***
• email at ***
• self-service portal https://ss.rcs.co.za/partner/rcs/self-service
You can also report ***** via email at *** or call ***.
If you need anything else, let us know.
Kind regards,
AO
Thank you for getting in touch with us.
I'm sorry for the service you've experienced.
Our credit card is managed by RCS. You can contact RCS directly using the following methods:
• Call ***
• email at ***
• self-service portal https://ss.rcs.co.za/partner/rcs/self-service
You can also report ***** via email at *** or call ***.
If you need anything else, let us know.
Kind regards,
AO
Builders Warehouse's reply04 Dec 2025, 14:24
Official
Hi Stuart,
Thank you for getting in touch with us.
I'm sorry for the service you've experienced.
Our credit card is managed by RCS. You can contact RCS directly using the following methods:
• Call ***
• email at ***
• self-service portal https://ss.rcs.co.za/partner/rcs/self-service
You can also report ***** via email at *** or call ***.
If you need anything else, let us know.
Kind regards,
AO
Thank you for getting in touch with us.
I'm sorry for the service you've experienced.
Our credit card is managed by RCS. You can contact RCS directly using the following methods:
• Call ***
• email at ***
• self-service portal https://ss.rcs.co.za/partner/rcs/self-service
You can also report ***** via email at *** or call ***.
If you need anything else, let us know.
Kind regards,
AO