Pensioners discount is a ****

A few weeks ago I went to B/W House Rivonia branch as I wanted to buy 4 sliding security doors. On the Tuesday I asked the gentlemen at the specific section to keep the doors he had in stock as I will buy them the next day as I will get my 10% discount and arranged with the floor manager as well and she said its fine and confermed the 10% discount. The next day being Wednesday when I arrived the security doors has been sold and they had to arrange with fourways branch as they still had in stock. My problem was that the installers was waiting for me to being the doors else I woild have left.

At the pay point I flashed my B/Whouse card for my discount to be informed I'm gettign 0 zipo nothing discount. According to the shop manager they have the right to decide on which items they will not give pensioners discount. on 4 door @ R5,000 it would have been R20,000 = R2,000 discount. I only bought 3. The problem I have is the following: 1. Why did they initialy on the Tuesday said its fine for the discount and the next day its not. 2. Why do they not indicate on the pricing that disclount subject to managers discresion. 3. Why did they say they will keep it and then sell it. I know they cant hold it and the person will not pitch up after I pofered to pay a deposit to get the discount. I'm not a contractor buying hunderds of thousands of stuff I'm just a pensioner doing maintenance on the small holding. If any of your branches will never see my face again it will make NO differance to your turnover, but you will not see me again. The service in general is extreamly poor and its easy to say in the smaal print, read the small print. Luckely Chamberlains opened near to us with exelent service.