Payed twice for terrible service and no product

I have a complaint regarding two separate, highly unprofessional experiences at your store over the past week. Due to the recurring nature of these issues and the disrespectful conduct of your staff, I have decided to take my business elsewhere permanently.

I visited your store to refill a gas bottle. After being processed at the till and paying for the refill, I was instructed to wait. I stood at there for over 10 minutes without any communication from staff. When I finally approached an employee to ask for an update, I was casually informed that there was no gas available.

It is completely unacceptable to accept payment and leave a customer standing in a public area for an extended period without checking stock levels first.

Hoping the previous issue was a once-off, I returned today (3 May 2026 between 14:40 and 15:10) with two bottles. To avoid a repeat of last week, I explicitly confirmed with staff that there was gas available before proceeding. They confirmed, took my bottles to the back, and I paid. However, a staff member returned shortly after with a series of vague excuses as to why the bottles could not be filled. To make matters worse, the staff then began speaking in Xhosa, gossiping and laughing at my expense. It was clear they assumed I did not understand the language; however, I understood. Being mocked by staff after they failed to provide a service I had already paid for is an absolute disgrace.

The lack of internal communication, the disregard for my time, and the blatant disrespect shown by your floor staff are reprehensible. I have wasted two trips to your store only to be met with incompetence and ridicule. After past bad experiences and making me pay twice for the worst service and no product is my last straw with this store