Pay now, mislead the customer to wait until we get back to you somewhere in 2024 for your product hopefully.

Purchased Aircon with Black Friday Purchase online on 23 Nov 2023. Made payment and product was available at branch closest to myself (Herm**** Western Cape) 100km away. Luckily phoned to confirm next day before driving there to collect the aircon.

Reply to me: Sorry out of stock, will enquire if stock is available in Province. I requested that they inform me asap in order to still buy another aircon at a great deal at one of the competitors, since I will have to buy at R3000 when not on black Friday special. Decision to support locally resulted in such a disappointment. I contacted various managerial staff to assist before special ends, unfortunately was only informed on the following Monday when phoning again that there was no stock anywhere during this special...now questions on how you advertise aircons for black Friday but you don't have the stock anywhere available. Misleading and misrepresentation to the consumer?????? Reply to me: Will get stock on 20 December 2023. so gracefully I have waited in summer to get my aircon 1 month already paid for, however late. I phoned them , Sorry no stock yet, the new story,,,,:they might get stock in January, February or even later March in 2024...... Can't tell me with cer*****y. I'm shocked!!!, taking my money, telling me there is stock, then after the national promotion period telling me, sorry but we will let you know whenever we might get stock, might be in autumn only 2024!

Contacted Builder's head office enquiry/complaint department, and after my entire story on email, they gave me exactly the same reply, however I also mentioned it in my mail to *** time wasted....as if there is a lack of comprehension reading ability at that section, having to deal with these matters. As if everyone nowadays pay for something and then should wait months on end to get the product, whenever its available. Wonder if the people telling me this nonsense would deal with it themselves, if they were in my shoes?

I requested an alternative aircon, or solution? Reply: sorry nothing you must wait, now its my problem?. Me being refunded does not solve my problem, having to pay a top-up on an aircon now after black Friday additional R3000 which is not fair towards me being misled and unfairly treated by Builders.

What an experience, shocked and so disappointed in a large company with so limited ability to resolve something so little in the bigger scope of things after first approaching the institution to resolve this matter swiftly...