NH
Ntokozo H
1 reviews | Active since Oct 2012
20 Mar 2019, 11:19
Pay me back my money
i purchased a fridge online ( centurion store) today :20/03/19 and paid via instant EFT.The store cancelled my order after informing me that the item that was currently in stock was not in good condition.I then asked about my refund and they told me that i need to go to any builders warehouse store and request then to process a refund.This is really an inconvenience for me because if i wanted to go to the store ,i would not even purchased the item online.Builders warehouse i want my money ,how hard can it be to process a refund without having to go to the store.It was my first time transacting with builders warehouse and it is definitely my last. I have never been this angry in my life.Please pay me back my money A.S.A.P
Helpful (0)
Replies (6)0
Replies (6)
Builders Warehouse's replyOfficial
20 Mar 2019, 13:28Hi Ntokozo,
Thank you for your feedback.
As per our telephonic conversation, I am really sorry for the inconveniences caused. I can definitely understand how upset you are feeling and why you'd not want to consider another order with us in future. Please allow us an opportunity to improve on the service you have received from our website and in store.
I will communicate this to our online team for review to ensure that we offer better services in future where the refund process for EFT payments is concerned and with the management team in store regarding the stock availability of this product. It shouldn't be available on our website especially since it was in a bad condition, I will provide you with the feedback as soon as possible.
Thank you very much for making us aware of this, I will keep in contact with your during the course of the week.
Regards,
Joshua
Thank you for your feedback.
As per our telephonic conversation, I am really sorry for the inconveniences caused. I can definitely understand how upset you are feeling and why you'd not want to consider another order with us in future. Please allow us an opportunity to improve on the service you have received from our website and in store.
I will communicate this to our online team for review to ensure that we offer better services in future where the refund process for EFT payments is concerned and with the management team in store regarding the stock availability of this product. It shouldn't be available on our website especially since it was in a bad condition, I will provide you with the feedback as soon as possible.
Thank you very much for making us aware of this, I will keep in contact with your during the course of the week.
Regards,
Joshua
Builders Warehouse's reply20 Mar 2019, 13:28
Official
Hi Ntokozo,
Thank you for your feedback.
As per our telephonic conversation, I am really sorry for the inconveniences caused. I can definitely understand how upset you are feeling and why you'd not want to consider another order with us in future. Please allow us an opportunity to improve on the service you have received from our website and in store.
I will communicate this to our online team for review to ensure that we offer better services in future where the refund process for EFT payments is concerned and with the management team in store regarding the stock availability of this product. It shouldn't be available on our website especially since it was in a bad condition, I will provide you with the feedback as soon as possible.
Thank you very much for making us aware of this, I will keep in contact with your during the course of the week.
Regards,
Joshua
Thank you for your feedback.
As per our telephonic conversation, I am really sorry for the inconveniences caused. I can definitely understand how upset you are feeling and why you'd not want to consider another order with us in future. Please allow us an opportunity to improve on the service you have received from our website and in store.
I will communicate this to our online team for review to ensure that we offer better services in future where the refund process for EFT payments is concerned and with the management team in store regarding the stock availability of this product. It shouldn't be available on our website especially since it was in a bad condition, I will provide you with the feedback as soon as possible.
Thank you very much for making us aware of this, I will keep in contact with your during the course of the week.
Regards,
Joshua
NH
Ntokozo H's updateReviewer Update
22 Mar 2019, 23:25Josh , you promised to call me today ( 22 March 2019) regarding the refund process.i went to the builders store in Atterbury and was assisted by a very nice person : Junior Mthombeni, i gave her all the neccessary documents however i have not even received a confirmation or assurance that my refund has been processed.in case you have forgotten Josh, i paid R 29 725 for that item i never received.can i please have my money back before i even set my foot to the head office.Im really ****ed off at how Builders is treating its customers, i dont want anything from Builders,i just want whats due to me which is R 29 725.
NH
Ntokozo H's update22 Mar 2019, 23:25
Reviewer Update
Josh , you promised to call me today ( 22 March 2019) regarding the refund process.i went to the builders store in Atterbury and was assisted by a very nice person : Junior Mthombeni, i gave her all the neccessary documents however i have not even received a confirmation or assurance that my refund has been processed.in case you have forgotten Josh, i paid R 29 725 for that item i never received.can i please have my money back before i even set my foot to the head office.Im really ****ed off at how Builders is treating its customers, i dont want anything from Builders,i just want whats due to me which is R 29 725.
Builders Warehouse's replyOfficial
23 Mar 2019, 08:51Hi Ntokozo,
Thank you for your feedback.
I understand your concerns regarding your refund . I can confirm that your documents have been forwarded through from Junior to our accounts department who will ensure that you get your funds as soon as possible.
As per our telephonic conversation on the 20th of March, you did mention the above to me in your response to us. I also mentioned that between the 22th until the 25th of March that I would contact you on either of those dates to follow up with you. I would never forget this as I know how important it is to you and wouldn't want you to take matters in your own hands as that would be completely unacceptable.
I will remain in contact with you until you receive your refund, this is my promise to you and it won't change until you get your funds back.
Regards,
Joshua
Thank you for your feedback.
I understand your concerns regarding your refund . I can confirm that your documents have been forwarded through from Junior to our accounts department who will ensure that you get your funds as soon as possible.
As per our telephonic conversation on the 20th of March, you did mention the above to me in your response to us. I also mentioned that between the 22th until the 25th of March that I would contact you on either of those dates to follow up with you. I would never forget this as I know how important it is to you and wouldn't want you to take matters in your own hands as that would be completely unacceptable.
I will remain in contact with you until you receive your refund, this is my promise to you and it won't change until you get your funds back.
Regards,
Joshua
Builders Warehouse's reply23 Mar 2019, 08:51
Official
Hi Ntokozo,
Thank you for your feedback.
I understand your concerns regarding your refund . I can confirm that your documents have been forwarded through from Junior to our accounts department who will ensure that you get your funds as soon as possible.
As per our telephonic conversation on the 20th of March, you did mention the above to me in your response to us. I also mentioned that between the 22th until the 25th of March that I would contact you on either of those dates to follow up with you. I would never forget this as I know how important it is to you and wouldn't want you to take matters in your own hands as that would be completely unacceptable.
I will remain in contact with you until you receive your refund, this is my promise to you and it won't change until you get your funds back.
Regards,
Joshua
Thank you for your feedback.
I understand your concerns regarding your refund . I can confirm that your documents have been forwarded through from Junior to our accounts department who will ensure that you get your funds as soon as possible.
As per our telephonic conversation on the 20th of March, you did mention the above to me in your response to us. I also mentioned that between the 22th until the 25th of March that I would contact you on either of those dates to follow up with you. I would never forget this as I know how important it is to you and wouldn't want you to take matters in your own hands as that would be completely unacceptable.
I will remain in contact with you until you receive your refund, this is my promise to you and it won't change until you get your funds back.
Regards,
Joshua
NH
Ntokozo H's updateReviewer Update
29 Mar 2019, 19:57Haowa Josh, its now more than a week since i have been waiting for my money.You are really inconveniencing me serious.I mean this is almost R30 grand, im really fed up and also tired of you calling me telling me that the refund has been processed by accounts and you are waiting feedback.The accounts dept was suppose to make an immediate eft.Next time you call me , please call me informing that you are going to email me proof of payment.Builders you are ******* , i just want my money, i dont want anything from you.I will never ever in my life buy from Builders anymore and im going to influence others to do the same since you dont value your customers.Sies
NH
Ntokozo H's update29 Mar 2019, 19:57
Reviewer Update
Haowa Josh, its now more than a week since i have been waiting for my money.You are really inconveniencing me serious.I mean this is almost R30 grand, im really fed up and also tired of you calling me telling me that the refund has been processed by accounts and you are waiting feedback.The accounts dept was suppose to make an immediate eft.Next time you call me , please call me informing that you are going to email me proof of payment.Builders you are ******* , i just want my money, i dont want anything from you.I will never ever in my life buy from Builders anymore and im going to influence others to do the same since you dont value your customers.Sies
NH
Ntokozo H's updateReviewer Update
03 Apr 2019, 10:03finally I received my money yesterday (02/04/19) ,I cant say im happy about how long it took for me to receive it ,it was almost 2 weeks but im now relieved and no longer angry .I would not have gotten this money if it wasn't for Josh and Junior Mthombeni.I really would like to thank Josh for putting up with me and understanding my frustration ,you made sure that I got my money at the end,thank you so much for that ,Builders really need people like Josh & Junior .
NH
Ntokozo H's update03 Apr 2019, 10:03
Reviewer Update
finally I received my money yesterday (02/04/19) ,I cant say im happy about how long it took for me to receive it ,it was almost 2 weeks but im now relieved and no longer angry .I would not have gotten this money if it wasn't for Josh and Junior Mthombeni.I really would like to thank Josh for putting up with me and understanding my frustration ,you made sure that I got my money at the end,thank you so much for that ,Builders really need people like Josh & Junior .
Builders Warehouse's replyOfficial
04 Apr 2019, 10:12Hi Ntokozo
Thank you for your feedback.
I'm happy to hear that you have received your refund and that all is now resolved. I'll be sure to pass on your compliment to both Josh and Junior's managers so that they can be acknowledged for their excellent customer service.
If there is anything else that I can help you with, please just let me know.
Kind Regards
Kurt
Thank you for your feedback.
I'm happy to hear that you have received your refund and that all is now resolved. I'll be sure to pass on your compliment to both Josh and Junior's managers so that they can be acknowledged for their excellent customer service.
If there is anything else that I can help you with, please just let me know.
Kind Regards
Kurt
Builders Warehouse's reply04 Apr 2019, 10:12
Official
Hi Ntokozo
Thank you for your feedback.
I'm happy to hear that you have received your refund and that all is now resolved. I'll be sure to pass on your compliment to both Josh and Junior's managers so that they can be acknowledged for their excellent customer service.
If there is anything else that I can help you with, please just let me know.
Kind Regards
Kurt
Thank you for your feedback.
I'm happy to hear that you have received your refund and that all is now resolved. I'll be sure to pass on your compliment to both Josh and Junior's managers so that they can be acknowledged for their excellent customer service.
If there is anything else that I can help you with, please just let me know.
Kind Regards
Kurt