Pathetic service relating to online orders!!!

Builders Express Newton Park Port Elizabeth... Avoid placing online "click and collect" orders at all costs!!! What is meant to save you time turns into an utter waste of your time. Placed an order online on 30/11/2022 Received an sms on the morning of 01/12/2022 at 9am that order is ready collect... Get to store at 17:45 to collect... order is not ready as per what the sms says... Add on to this... the store only has one item out of 5 in stock... even though up to now stock shows more than ample online... To top this... the person who deals with online orders leaves the store at 5pm already according to the gentleman who identified himself as the manager. Needless to say, I left the store without my items... and apparantly will get a call in the morning to sort the matter out. WHY RECEIVE AN SMS THAT YOUR ORDER IS READY TO COLLECT IF IT HAS NOT BEEN SET ASIDE, AS WELL AS THAT THE STORE HAS NO STOCK APPARANTLY OF 4 OUT OF 5 ITEMS ORDERED???