1 reviews | Active since Jan 2017
Pathetic service from Key cutters at Builders Warehouse Atterbury
<p>Wanted to get some keys cut (4 types) and Builders Warehouse in Atterbury Value Mart. At first I was happy because of the better prices they offered, the guy who helped me said he will make the keys for me and I should return in 30mins. When I got back they said they haven't started because they can not make 1 of the 4 keys. I then told them to do the other 3, and I'll get the other key cut somewhere else. Again he said I should come back after 30 more minutes...30minutes later I came back AGAIN to see that someone else took over the key cutting and that person is busy with other customers' keys. My keys were left on the desk with no explanation. I am so dissapointed in the service that I received and will not return to that particular Builders Warehouse again. This happened 25-01-2017 between 14:30 and 15:30</p>
Hi Armand
Thank you for your feedback.
I'm sorry to hear about your experience.
This isn't the type of customer service we want you to receive.
I've escalated this to store management for it to be looked into and for preventative measures to be put in place.
Thanks again for taking the time to contact us and I apologise for the inconvenience caused.
Kind Regards,
Bronwynne Nel
Hi Armand
Thank you for your feedback.
I'm sorry to hear about your experience.
This isn't the type of customer service we want you to receive.
I've escalated this to store management for it to be looked into and for preventative measures to be put in place.
Thanks again for taking the time to contact us and I apologise for the inconvenience caused.
Kind Regards,
Bronwynne Nel
