TK
Tau K

1 reviews | Active since Jun 2019

03 Jun 2019, 03:50

Pathetic Service from Builders Warehouse Alberton

I interacted with the Builders Warehouse in Newmarket Alberton on 3 occasions between March and May and I regret every step I took to that store. First you wait for more than an hour to collect your order, and when I got home I found out that they gave me the wrong stuff. I drove back there, 50km, to return the merchandise and yesterday I opened the gas/electric stove that I bought in March in order to install it, only to find they gave me the wrong one as well, which is R3000 cheaper than the one I paid for. I bought and paid for the silver one and they gave me the black one. Now I have to drive back there again, another 50km, to claim the stove I paid for, at my expense. I promise this will be the last time they see me in that store, the yellow and black colours disgust me.

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Replies (1)
Builders Warehouse
Builders Warehouse's reply03 Jun 2019, 13:11
Official
Hi Tau,

Thank you for your feedback.

I am really sorry to hear the above, I can definitely understand the sense of frustration. This is not the kind of service we ever strive to give our customers. It is our desire to always give you the best experience at all of our stores nationwide.

I will contact you shortly to have your concerns addressed and resolved. I will also make sure that my team at our Builders Warehouse Newmarket store is aware of your review to ensure you receive better service going forward.

Thank you for the opportunity to help, kindly note that I will be contacting you shortly.

Regards,
Joshua