LP
Leighshe P
1 reviews | Active since Apr 2018
01 Jul 2020, 19:47
Pathetic Service from Builders Warehouse
I purchased an air cooler from the Builders Warehouse in Zambezi, couple months later it just stopped, I tried to return the air cooler but unfortunately I misplaced the receipt. I contacted the Builders Warehouse Call Center on the 04.06.2020 and informed them that I need a receipt or invoice so I can return, I was asked for my bank statement which I provided. It is now the 01.07.2020 and I still have not received a response. Its been almost a month and NO WORD with regards to a receipt. THIS IS RIDICULOUSLY PATHETIC SERVICE FROM A SUCH A BIG COMPANY.
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Replies (3)
Builders Warehouse's replyOfficial
02 Jul 2020, 09:24Hi Leighshe
Thank you for bringing the above to our attention.
I'm sorry that you've not had any feedback as yet and for the service received. Please can you private message me your contact number so that we can get in touch to assist?
Kind Regards
Kurt
Thank you for bringing the above to our attention.
I'm sorry that you've not had any feedback as yet and for the service received. Please can you private message me your contact number so that we can get in touch to assist?
Kind Regards
Kurt
Builders Warehouse's reply02 Jul 2020, 09:24
Official
Hi Leighshe
Thank you for bringing the above to our attention.
I'm sorry that you've not had any feedback as yet and for the service received. Please can you private message me your contact number so that we can get in touch to assist?
Kind Regards
Kurt
Thank you for bringing the above to our attention.
I'm sorry that you've not had any feedback as yet and for the service received. Please can you private message me your contact number so that we can get in touch to assist?
Kind Regards
Kurt
Builders Warehouse's replyOfficial
02 Jul 2020, 13:59Hi Leighshe
Thank you so much for taking my call today.
As discussed, I am currently following up on this for you and I will keep you posted.
Regards
Kurt
Thank you so much for taking my call today.
As discussed, I am currently following up on this for you and I will keep you posted.
Regards
Kurt
Builders Warehouse's reply02 Jul 2020, 13:59
Official
Hi Leighshe
Thank you so much for taking my call today.
As discussed, I am currently following up on this for you and I will keep you posted.
Regards
Kurt
Thank you so much for taking my call today.
As discussed, I am currently following up on this for you and I will keep you posted.
Regards
Kurt
LP
Leighshe P's updateReviewer Update
20 Jul 2020, 11:16 Hi Kurt,
Thank you I received the invoice. I went to Builders in Woodlands. Because of the lock down and the fact that HO took a month to send me the invoice, they giving me a hard time. I requested a refund and the response I received was they need to send the air cooler to the supplier and if they can repair it they will give it back to me, I informed the manager that I don't want it he then told me that if they cant repair it they will give me a partial refund. I bought the air cooler from Builders Warehouse not from your supplier, I want a full refund.
Thank you I received the invoice. I went to Builders in Woodlands. Because of the lock down and the fact that HO took a month to send me the invoice, they giving me a hard time. I requested a refund and the response I received was they need to send the air cooler to the supplier and if they can repair it they will give it back to me, I informed the manager that I don't want it he then told me that if they cant repair it they will give me a partial refund. I bought the air cooler from Builders Warehouse not from your supplier, I want a full refund.
LP
Leighshe P's update20 Jul 2020, 11:16
Reviewer Update
Hi Kurt,
Thank you I received the invoice. I went to Builders in Woodlands. Because of the lock down and the fact that HO took a month to send me the invoice, they giving me a hard time. I requested a refund and the response I received was they need to send the air cooler to the supplier and if they can repair it they will give it back to me, I informed the manager that I don't want it he then told me that if they cant repair it they will give me a partial refund. I bought the air cooler from Builders Warehouse not from your supplier, I want a full refund.
Thank you I received the invoice. I went to Builders in Woodlands. Because of the lock down and the fact that HO took a month to send me the invoice, they giving me a hard time. I requested a refund and the response I received was they need to send the air cooler to the supplier and if they can repair it they will give it back to me, I informed the manager that I don't want it he then told me that if they cant repair it they will give me a partial refund. I bought the air cooler from Builders Warehouse not from your supplier, I want a full refund.