1 reviews | Active since Oct 2019
Pathetic service from Builders warehouse
I bought a Ryobi generator from gleneagles in December. Used it twice while loadshedding was on at the time. In February, when loadshedding came back, I tried using it again, but it was not working. I took it back and waited 3 weeks to be returned. It was returned with the switch not working. Now in June, it's not working again. Took it in again. After a week, I have heard nothing yet. I tried calling, was told they would get back to me, and they never did.
This is absolutely pathetic from Builders warehouse. I want this generator replaced immediately or a refund of my money. The unit has barely been used for 6 times, and has been in for repair twice.
Poor poor service from Builders warehouse. Please sort this out immediately.
Thanks for your feedback.
I am sorry to hear the above, none of our customers deserves this. We do our best to ensure all our customers have a chance to purchase quality products, allow me to address this for you.
Please send a private reply with the following details:
- Invoice / Return No.
- Contact number
- Email address
- Who you last spoke to
I will make sure we resolve this as soon as possible for you, please feel free to give me a shout if you have any other concerns.
We value you as our loyal customer, I look forward to your reply to further assist.
Regards,
Joshua
Thanks for your feedback.
I am sorry to hear the above, none of our customers deserves this. We do our best to ensure all our customers have a chance to purchase quality products, allow me to address this for you.
Please send a private reply with the following details:
- Invoice / Return No.
- Contact number
- Email address
- Who you last spoke to
I will make sure we resolve this as soon as possible for you, please feel free to give me a shout if you have any other concerns.
We value you as our loyal customer, I look forward to your reply to further assist.
Regards,
Joshua