PATHETIC SERVICE BUILDERS!!

This morning early I just wanted to pop in to Builders at Sunninghill in Rivonia road to get a few things. At the till I swiped my Cheque card and a few seconds later I got the usual SMS on my phone to say the transaction was successful. On the terminal it also showed that it was successful. The lady working at the till then told me that it was not successful. Long story short, the supervisor, who introduced herself as Matilda, told me I had no choice but to swipe my card again, but not to worry - she will call the bank to find out when the first transaction will be reversed and call me. I left her with my contact details and rushed off, as I was now late for an important meeting. By 12h00, I realized that I had not received a call from Matilda, so I simply called the number that I have always had for Buiders Warehouse in Sunninghill. The number does not exist anymore. Google their number and you get through to the national call center... So to call your usual Builders Warehouse you now have to go through a call center?? OK, so if they are efficient in resolving my matter, then I guess I don't mind too much. I spoke to a Stuart and he tried to put me through to Sunninghill, but that did not work. He promised me that he would get hold of Matilda and get her to call me. A while later, I get a call from Builders Warehouse - in TONGAAT! So in total I have now wasted about an hour of my life and about 30min of airtime and I am none the wiser as to when I will get my money back. PATHETIC SERVICE BUILDERS!!