1 reviews | Active since Jul 2013
Pathetic Service Boksburg Store
I have bought from Builders for years but they have just lost my business. I will never buy not even a ***** from them. I ordered 4 doors on Sunday and confirmed delivery was to be Thursday 30 May. Nothing arrived and when I phoned, I was told they were out of stock and when I asked how that happened when there was stock on Sunday, the phone got put down in my ear. I then attempted phoning 5 more times, which no luck. Come Friday, I phoned 6 times and the phone was either put down in my ear or we were "cut off" Today is Saturday, I phoned at 9 this morning and was promised that someone would return my call, it is now 14h26 and still no call. I then phoned again and for the first time a really sweet gentlemen Jayden put me through to the Boksburg branch and yet again, I am waiting for someone to phone me back. All I want are my doors that I paid for, what is the problem. Why is their customer service so darn pathetic. I've never experienced service like this before. On the same day I ordered the door from Builders, I bought a new bed and mattress at Ericsons and their service was frigging amaze*****. They never had stock but they sourced it and before they arrived on Thursday they phoned to find out if I was home. Such professional service, that's why I've been buying there for so many years. Builders Boksburg, you are a new store but you'll never see me again
Thank you for taking my call earlier.
I am really sorry to hear the service you have received, this is certainly not the kind of service we ever want you or any of our customers to experience. I'm really glad that you made me aware of this to address your concerns to ensure that it never happens again.
I have spoken to the team in store and have made the relevant people aware of it as well, I'm happy to hear that we have the doors you initially wanted and that you will be receiving them on Monday. Please be rest assured that we will address the service you received and that you will receive better going forward.
I will remain in contact with you during the course of the week, please feel free to ask me for any other further assistance you require.
Thank you for giving us an opportunity to address these concerns and for supporting us all these years, I look forward to catching up with you again during the course of next week on Monday.
Sincere Regards,
Joshua
Thank you for taking my call earlier.
I am really sorry to hear the service you have received, this is certainly not the kind of service we ever want you or any of our customers to experience. I'm really glad that you made me aware of this to address your concerns to ensure that it never happens again.
I have spoken to the team in store and have made the relevant people aware of it as well, I'm happy to hear that we have the doors you initially wanted and that you will be receiving them on Monday. Please be rest assured that we will address the service you received and that you will receive better going forward.
I will remain in contact with you during the course of the week, please feel free to ask me for any other further assistance you require.
Thank you for giving us an opportunity to address these concerns and for supporting us all these years, I look forward to catching up with you again during the course of next week on Monday.
Sincere Regards,
Joshua
